Learn more about our custom development options, explore your Pegasus environment, and learn more about our security measures.

Technical Services

What are Technical Services?

Technical Services at Pegasus provides essential support and services to meet the advanced technical needs of our clients, such as:

  • Technical support and issue investigation
    Sometimes, certain reported issues require an in-depth investigation by the Pegasus development team. These issues may involve assessing environmental factors, conducting code reviews, or interrogating the database. Only the expert experience of our development team can provide the necessary insights and resolutions.

  • Bulk Data Work
    Bulk data work involves making changes to bulk sets of data through the database. It could include tasks such as cleaning up data, restructuring data, or reconfiguring data to adhere to new parameters and workflows.

  • Integrations and data exchange with 3rd party systems
    Pegasus supports a variety of integrations, including out-of-the-box solutions, custom integrations, custom integrations tailored to your agency, and integrations using the Pegasus API, allowing you to develop your own integration.

  • Environmental factors
    Pegasus Technical Services can provide support for environmental factors such as connection issues, localised device issues, single sign-on, and multi-factor authentication.

  • Custom Development
    Pegasus provides development resources to allow clients to request (and pay for) bespoke development.

Client Service Packages

Not sure what you need and when you’ll need it?

Client Service Packages allow you to purchase bulk support hours at a discounted rate.

Whether you need advanced technical assistance or consulting, Client Service Packages are a cost-effective way of ensuring you have access to the help you need when you need it most.

Learn more

Custom Development

We understand that no two agencies are the same and every business is unique. That’s why we value the ability to provide you with the option to customise and tailor your solution to meet your agency’s requirements.

What does custom development look like?

Custom development at Pegasus allows you to invest in tailored modifications and enhancements within the software.

This service can range from simple changes, such as:

  • Adding new fields or filters to a screen

  • Custom integrations and data exchange with 3rd party systems

  • Creating new reports or forms

  • Redesigning workflows or altering system logic.

How does custom development work?

We prioritise custom development in our roadmap to quickly meet your agency's requirements.

The process involves:

  • Scoping: where we gather detailed requirements and specifications from your team.

  • Development of approved modifications by our skilled development team

  • Testing to ensure modifications meet user acceptance and quality standards

  • Release and integration of modifications into your system, with project management support to ensure a seamless implementation.

Custom Development Request

Your Pegasus Environment

Pegasus is a software-as-a-service (SaaS) solution. This means you can access Pegasus via the Internet without complex installations or significant upfront investments in hardware, reducing overheads and ensuring ongoing, predictable operating costs.

With Pegasus, we do all the heavy lifting for you. We remove the burden of day-to-day hardware maintenance, backups, and security updates, eliminating the need for dedicated IT staff and allowing your agency to focus on its core activities.

Each agency has its own database partition, ensuring separation between your data and other agencies while allowing Pegasus to proactively monitor your usage and scale your environment as your business grows.

Frequently Asked Questions

  • Server maintenance is essential to ensure Pegasus' systems' reliability, security, and performance.  

    By conducting regular, scheduled maintenance, Pegasus optimises your user experience and proactively protects against security threats.

    Occasionally, Pegasus will notify you of a Server Maintenance Window in advance. During the maintenance window (typically 2 hours and outside business operating hours), Pegasus may be inaccessible.

    If you see one of these notifications, it is important that you inform other members of your organisation who might be affected by this temporary downtime. 

    Pegasus will be fully operational once maintenance has been completed.

  • Your data is stored in our secure data centres, which are equipped with advanced security measures such as encryption, firewalls, and 24/7 monitoring.

    Depending on your geographical location, data is stored to comply with government requirements and mirrored across multiple locations for redundancy and to ensure high availability and reliability.

    As an ISO27001-certified business, Pegasus complies with strict data protection policies and procedures to ensure your data's privacy and security.

  • Pegasus employs a multi-layered approach to backups and data integrity, including:

    • Daily backups
      Every day, Pegasus performs comprehensive backups of the entire database and its binary files, ensuring that all data is captured in its entirety and providing a reliable snapshot of the system at a specific point in time.

    • Database journaling
      Database journaling records before and after values of all transactions, creating a log of any change made to the system. Database journaling means that should you need to roll back or recover data, Pegasus can isolate specific data sets, allowing for precise corrections and minimising data loss.

  • Yes. Pegasus supports a variety of integrations, ensuring that you are not locked into a one-size-fits-all solution and have the flexibility to craft an ecosystem that works for your agency's operational model.

    There are 3 ways that you can integrate 3rd party systems with Pegasus:

    • Pegasus comes with a range of pre-built integrations that allow you to effortlessly connect with industry-leading tools.

    • Our team of experts can assist you in developing bespoke integration that caters specifically to your agency’s workflow.

    • For full flexibility, Pegasus provides an API that allows you to develop your own integration and leverage your data exactly as you envision.

  • Your agency can request a 'test environment' which is a copy of your existing Pegasus installation.

    Test environments can be used for staff training, experimenting with new features, testing updates, and validating configurations and workflows before deploying them live with staff.

  • Pegasus is an ISO27001 certified business, demonstrating our commitment to the highest standards of information security.

    ISO27001 is an international standard for managing information security ensuring robust protection of customer data through rigorous risk management, extensive security controls, and effective incident management.

    It entails comprehensive internal processes, regular security audits, and compliance with industry standards and regulations.

    By adhering to ISO 27001, we minimise the risk of data breaches, enhance service reliability, and offer transparent, globally recognised assurance of our dedication to safeguarding your information.